Strategic Website Usability

The Web 2.0 Cheat Sheet

I put this piece together for a technology association newsletter a couple of months ago, and it dawned on me that my blog readers might find it interesting, especially those of you who have to communicate technology trends to clients.

It's ok to admit it: You've seen the phrase "Web 2.0" tossed around so much you're starting to get dizzy and yet you still have no idea what it means. Having done a few long write-ups on Web 2.0 that I'm honestly not sure made the waters any clearer, it dawned on me that what we really need is a Web 2.0 cheat sheet. So, consider this your quick-reference for all things Web 2.0 and, hopefully, your one-stop source for not feeling stupid the next time you're surrounded by geeks.

Web 2.0, The Buzz
When most people say "Web 2.0", they're usually talking about one of two things: (1) social networking, or (2) website development technologies like AJAX. I'll discuss both in more detail below.

Web 2.0, The Facts
Coined by the O'Reilly Group, the phrase "Web 2.0" is really just a way of recognizing that, over the course of the past decade, the internet has changed in fundamental ways. In a nutshell, users are now creating the vast majority of web content, causing a content explosion that requires new technology and new methods of accessing and organizing information.

Web 2.0, The Truth
As a friend astutely observed recently, Web 2.0 is just a phrase we internet people made up because the rest of you kept running away every time we said "dot-com".

Social Networking
In the non-internet world, social networking is a way of studying complex social structures. In the Web 2.0 era, social networking has come to refer to websites that create content through participation. The typical examples are sites like Facebook and MySpace, which allow people to post profiles and personalized content and then connect that information to others with similar interests, creating virtual networks of friends.

Social Bookmarking
Bookmarking was a key feature of Web 1.0, allowing people to store their favorite websites for easy reference. Social bookmarking allows you to share those favorites with other people and build a network to find new websites that interest you.

Tagging/Folksonomy
Activities like social bookmarking require new ways to categorize information, and just like the content itself, that categorization has been left to the users. User-based category structures are sometimes called "folksonomies" and the act of assigning a category to a website or other resource is commonly known as "tagging".

Crowdsourcing
Here's one to pull out when you're with the business types and want to sound cool. The real joy of Web 2.0 for website developers is that users are doing most of their work for them for free. Why build your own content when thousands of teenagers will do it for you? Plus, it's completely legal. We call that "crowdsourcing".

AJAX
This won't help at all, but AJAX stands for Asynchronous Javascript And XML. One of the core problems with web pages is that they're basically static; once they're delivered to you, they can't change much. As people want websites that act more like software and are interactive in real time, those sites need a way to send and receive data on the fly. To grossly oversimplify, that's what AJAX does. It's at the heart of dynamic Web 2.0 applications like Google Maps.

Blogs
In many ways, blogs are really Web 1.0 technology, but they've come into their own in Web 2.0. Blog is just short for web-log, and it started out as simply a form of online journal. Now, tools like Blogger and WordPress make blogging easy, and thousands of blogs are being created daily on a wide variety of topics.

Wikis
In some ways, Wikis are a cross between blogs and social networking. Wikis are collections of content that users can collectively create and edit, making for an ever-evolving work-in-progress. The classic example is the online encyclopedia, Wikipedia.

RSS
Essentially an advanced form of bookmarking, RSS (Really Simple Syndication) feeds allow readers to quickly organize and access snippets of content (blog posts, news articles, etc.). RSS "readers" allow you to follow dozens or even hundreds of syndicated feeds, tracking what you've read and staying on top of what's new.

Wrapping It All Up
Of course, I'm sure I'm missing a few buzzwords, but these basics will put you ahead of the curve. There are thousands of Web 2.0 websites (usually spotted by silly names like Digg, Flickr, and Squidoo), and the best way to understand social networking and the new internet is to give it a test drive. Social networking, in many ways, is the new word-of-mouth, and has become a powerful tool for many small business to project credibility, find prospects, and interact with their market niches. Web 2.0 may seem like a lot of hype, but getting to know the new web can be a rewarding and profitable experience.

Alexis Brion

 · Wednesday, October 24
Nice article, I specialy liked this part:
< you kept running away every time we said "dot-com" >
Totally true :-)

Dr. Pete

 · Wednesday, October 24
Thanks for the comment, Alexis. I do think it's a bit hard to pull apart the Web 2.0 hype, but there is something real and useful there if you dig for it.

Your blog looks interesting; I'll definitely check it out.

Alan

 · Wednesday, October 24
The real joy of Web 2.0 for website developers is that users are doing most of their work for them for free. Why build your own content when thousands of teenagers will do it for you? Plus, it's completely legal. We call that "crowdsourcing".

Hey Alexis great list. Your take on crowdsourcing might not endear you to those who are part of the user crowd though. It's not a question of legality or for that matter about getting something done just for free-bees. Its about both parties getting some thing. Jeff Howe's take here:

Crowdsourcing is the act of taking a job traditionally performed by a designated agent (usually an employee) and outsourcing it to an undefined, generally large group of people in the form of an open call.

He defined the term and has a blog here:

http://crowdsourcing.typepad.com./

Crowdsourcing is being utilized in many ways by very disparate individuals and organizations. What ties them together though should be the mutual understanding that there are benefits for both those who are doing services and those who are benefiting from such services rendered.

Crowdsourcing is still in it's infancy and it has not been clearly defined just how it all might shape up. but looking at the past few months its clear that its not about teenagers or getting free labor! Its more about changing paradigms in technology, participation, economics and culture.

Cheers, Alan.

Dr. Pete

 · Wednesday, October 24
Sorry, Alan; I admit the crowdsourcing definition was a little smarmy, but that was more in fun than anything else. I've actually had a couple of decent experiences with crowdsourcing, including the User Effect logo. Just like outsourcing, there's good and bad, but it has it's place and I think there's something exciting about seeing so many new ways to do business and monetize your expertise.

Alexis Brion

 · Wednesday, October 24
I like your definition of crowdsourcing but I would like to add something. In my opinion its benefits are not only about money but also about giving you the possibility to produce a project that otherwise would be impossible. Can you imagine a not-open source Wikipedia? Would not be the same.

Alan

 · Wednesday, October 24
Oop’s, sorry I got the name wrong Dr. Pete.

Alexis you are so right. The complexity of the crowdsourcing model allows for many benefits including the development of a non-traditional income stream, service, project developments and the like to quite far reaching and very individualized social and cultural experiences.

The most interesting thing for me is that (CS) allows for individualized participation with content and processes that to-for have not been available. It offers the possibility of connecting with either a particular content or others who have similar interests.

Research tells us that whilst world boundaries are disappearing, in the USA we are becoming more isolated, communicating with far fewer people and qualitative interactions are on the decline. The (CS) phenomena might offer new interactive possibilities.
Cheers, Alan

Igor The Troll

 · Monday, October 29
Dr. Pete, nice summary of Web 2.0...think need to add videos to that, I am sure Jane would concur.
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